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Our Philosophy
Bheema follows a unique philosophy based on identifying a project's centre of gravity and critical points/issues. We have a dynamic people centric approach based on intricate knowledge of task and responsibilities, processes & integrity at all costs.
- The Center of Gravity is the booths and lanes at any toll plaza.
- Critical point is the revenue collection by the toll collector.
- All efforts are directed to ensure maximum revenue collection, smooth operationsand uninterrupted movement of traffic at the plaza. Any interference has to be attended immediately.
- All appointments including the Senior leader and Group leader must focus at CG & CP at all times.
- Reliance on captive employee pool of 500 plus personnel from rural background. We judiciously hire people through internal references only.
- Certain representation from local population to ensure local liaison and support.
- Empower front end staff to deliver with utmost dedication and commitment.
- An unbiased and transparent reward system for result oriented encouragement.
- Formalized extensive training through well patterned block and detailed syllabi.
- Training and counseling to meet day to day challenges.
- Extensive intricate know-how of Indian traffic problems, challenges, and local pressures having operated at Shahjahanpur, Manoharpur, Daulatpur and Samakhiali Toll Plazas.
- Gather repository of past incidences and train each staff in dealing with it.
- Engage few local employees to get insight in local environment and problem solving.
- Use technology to streamline processes, identify loopholes and plug them.
- Our personnel can undertake any operational requirement for smooth plaza operations including overloading system and processes, RFID readers including hand-held etc.
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Process
- Detailed - meticulously planned processes with systemic functioning and built-in preventive checks and balances.
- Process honed and perfected with experience of over nine years in operation.
- An exclusive and independent audit team for financial accuracy and performance evaluation.
- Constant monitoring of processes and personnel with inbuilt checks and balances to ensure no pilferages.
- Captive manpower resource and swift punitive action to ensure highest integrity.
- Integrity is in our DNA and honoured by our entire staff.
- Multiple checks and balances in place along with audit team and offsite surveillance.
- Zero tolerance for any deviation or unscrupulous practices.
© 2018 Bheema Tolling & Traffic Solutions